Address: 33 Platt Court, Wilmslow Road, Manchester, M14 5LT, United Kingdom
+44 (0) 161 818 9192
Get Competetive Tariffs.
Reliable Switch are specialist business electricity and gas brokers based in the England, with years of experience in negotiating the best deals and saving money for all our clients.
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Catalyzing Success and Advancing Progress through Unparalleled Energy Brokerage Expertise.
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Driving Success and Empowering Progress with Expertise in Gas Brokerage.
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With extensive experience in both the renewable energy sector and outsourcing for the taxi business in the UK, we specialize in providing innovative solutions tailored to meet the diverse needs of our clients. Our commitment to excellence drives us to deliver top-quality services, By focusing on sustainability and efficiency, we aim to empower businesses and contribute to a brighter, more sustainable future.
Our outsourcing firm is proud to have a team of
dedicated operators who are passionate about delivering exceptional service to our
clients in the taxi business. These operators form the backbone of our call center,
ensuring every customer interaction is handled with care and professionalism.
Their commitment to high-quality support is reflected in their attention to detail,
empathy, and genuine desire to assist. With a deep understanding of the taxi
industry and a focus on continuous learning, our team stays updated on the latest
trends and best practices, enabling them to provide accurate information and
efficient solutions to customer inquiries.
We take pride in the dedication and collaborative spirit of our operators, ensuring
a seamless experience for our clients and their customers.
At Reliable Switch Ltd, quality assurance is at the core of everything we do. We understand that maintaining a high level of service excellence is essential for our clients’ success and customer satisfaction. To ensure consistent quality, we have implemented a robust quality assurance program throughout our operations. Our dedicated quality assurance team diligently monitors and evaluates every aspect of our services, from customer interactions to internal processes. Through comprehensive audits, regular performance assessments, and detailed feedback loops, we identify areas for improvement and implement corrective measures to enhance the overall quality of our services. Our commitment to quality assurance allows us to continuously optimize our operations, deliver exceptional customer experiences, and provide our clients with the confidence that their customers are receiving the best possible support.
At Reliable Switch Ltd, we prioritize quality control as an integral part of our operations. We understand that delivering exceptional service is crucial to our clients’ success and customer satisfaction. To ensure the highest standards of quality, we have implemented robust quality control measures throughout our call center. Our dedicated quality control team meticulously monitors and evaluates customer interactions to ensure adherence to predefined service standards, accuracy of information, and professionalism in handling inquiries. Through ongoing training, regular performance assessments, and detailed feedback mechanisms, we continuously refine our processes and empower our agents to deliver outstanding service consistently. Our commitment to quality control is unwavering, as we strive to exceed expectations, enhance customer experiences, and uphold our clients’ reputation as trusted providers in the taxi industry.
At Reliable Switch Ltd, we believe in equipping our call center with the latest technology to deliver superior service. That’s why we proudly utilize the latest Polycom phones, renowned for their exceptional audio quality and advanced features. Our operators are equipped with these state-of-the-art phones, enabling them to communicate with clarity and professionalism during customer interactions. The Polycom phones offer a seamless and reliable communication experience, ensuring that every conversation is crystal clear, whether it’s handling reservations, addressing inquiries, or providing assistance. By utilizing the cutting-edge capabilities of Polycom phones, we enhance the efficiency and effectiveness of our services, delivering a seamless and immersive communication experience for our clients and their customers.
At Reliable Switch Ltd, we prioritize the security and protection of our clients’ data. That’s why we have implemented robust cybersecurity measures, including Cisco firewalls, to safeguard sensitive information. Our Cisco firewall-protected network infrastructure acts as a strong defense against unauthorized access, malicious attacks, and potential security breaches. The Cisco firewalls provide advanced threat detection, intrusion prevention, and real-time monitoring, ensuring the integrity and confidentiality of our systems and data. By leveraging this state-of-the-art firewall technology, we maintain a secure environment that instills confidence in our clients, knowing that their valuable information is well-protected. With Cisco firewalls in place, we demonstrate our unwavering commitment to maintaining the highest standards of data security and privacy.
Choose our company as your premier outsourcing firm for Taxi Business and Utility partner in the UK. Leveraging extensive industry expertise and a dedicated team specializing in electricity, gas, water and telecommunications, we provide customized solutions tailored to your business's unique needs. Rely on us for cost-effective, high-quality services, consistent reliability, and a steadfast commitment to innovation and sustainability. Our customer-centric approach ensures your satisfaction, while our focus on continuous improvement delivers solutions that grow with your business. Enhance your utility experience with us and experience the difference, partnership with our company to make your business a success.
Quality
Expert
Free
Customer
Our team conducts thorough market analysis to identify favorable pricing, helping you secure competitive rates and favorable terms.
Empowering Growth, Energizing Savings: Transforming Your Future through Strategic Energy Procurement.
Powering Your Choices, Energizing Your Savings: Lighting the Way in Electricity and Gas Brokerage Services
Greening Tomorrow, Nurturing Today: Our Commitment to Sustainable Initiatives.
Sourcing Success, Procuring Excellence: Your Pathway to Seamless Solutions.
Empowering Futures, Illuminating Paths: Your Energy, Our Expertise in Every Consultation.
We specialize in providing card machines that offer unparalleled convenience, enabling you to accept payments anytime and anywhere. As brokers, we offer a range of card machines to suit your needs, whether you're on the go, at a physical storefront, or participating in an event. Our versatile devices ensure seamless transaction processing.
Unlike most card payment providers, you get a choice of how long your plan is, what rates you pay, when you receive your money and which card payment system you need.
We won’t charge you a penny for installing and setting up your equipment – even if we need to come and do it for you.
Not all card payment providers are bad, but nearly all business owners have had their fingers burnt at least once by hidden charges, poor ‘service’ and ridiculous five-year contracts. We realised that, so we’re changing industry norms to give you back control. With Reliable Switch Ltd, you’ll find the whole process honest, transparent and open. That means you get a choice of different providers, different plans, and different card payment systems to find a good deal for you – not the bank.
Our mobile card machines are light and durable so they can go with you on deliveries or anywhere else you take payments
Get in touch to find the perfect card machine solution for your business needs.
We provide market access, comprehensive support, advanced technology, and financial advantages to our broker partners, sales agents, and energy customers.
At Reliable Switch, we are passionate about giving our customers exceptional service,
however, we understand that occasionally things can go wrong. If this happens, we’d
really like your feedback – not only does it allow us an opportunity to resolve your
concerns, but it also helps us to learn and improve our customer service.
If you have a concern or are dissatisfied in some way, our teams will investigate your
concern in a fair and independent manner.
You should raise any concerns direct to your Account Manager in the first instance,
however, you can also contact us via:
Telephone: +44 (0) 161 818 9192
Email: complaint@reliableswitchltd.com
To allow our teams to investigate and resolve your concerns, please ensure that you
provide us with:
Your name
Business name
Business address
Telephone number
Email address
An explanation of your concerns, including any supporting documentation you would
like us to review.
Upon receipt of your concerns, the appropriate team/s will look to acknowledge your
complaint within three working days and will confirm the next steps in our
investigation. Whilst we will make every effort to resolve your complaint as soon as
possible, there are some circumstances where third-party engagement means that this may
take longer than we would like. In these circumstances, we will keep you updated on the
progress of your complaint and an anticipated resolution date.
If you are not happy at any point with the customer complaints process please let us
know so we have the opportunity to resolve any concerns or issues you may have.
Reliable Switch Ltd is a member of the Ombudsman Services Energy Broker Alternative
Dispute Resolution Scheme and as a customer of Reliable Switch Ltd, you do have access
to this scheme in the unlikely event that we have not been able to handle yourcomplaint
to your reasonable satisfaction. This is a free impartial service for you to use if
required.
You can contact the Ombudsman Service Directly https://www.ombudsman-services.org/how-it-works/process.
or
By post Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF
By phone: 0330 440 1624
Email: enquiry@ombudsman-services.org.